Shipping Information
Shipping Area
We currently ship only within the United States. International shipping is not available at this time.
Important Information
- Business days are Monday to Friday, excluding public holidays.
- Please ensure your shipping address is correct at checkout. We are not responsible for delays, losses, or additional charges caused by incorrect or incomplete addresses.
- If tracking shows your order as “delivered” but you did not receive it, please contact the carrier directly. Refunds cannot be issued in such cases.
Order Processing
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Once shipped, you will receive a confirmation email containing your tracking number.
Shipping Rates and Delivery Times
Flat Rate: $6 for all United States orders.
Transit Time: 6–7 business days
Estimated Delivery (Processing + Transit): 7–9 business days
Order Cut-Off Time: 4:00 PM EST (GMT-5), New York
Undeliverable Packages
- Packages that are not picked up or returned as undeliverable will be treated as returns. Customers are responsible for the return shipping fees in such cases.
- Returned packages are not automatically resent. If you still want the item, please place a new order.
Damaged or Lost Packages
- Please inspect your order immediately upon delivery. If your package or item is damaged during transit, file a report with the carrier and then contact us for assistance.
Contact Details
Business Name: Freely Well
Business Hours: 8:00 AM to 5:30 PM
Business Mail: help@freelywell.shop
Business Address: 408 Suri Dr, Williamsburg, Virginia 23185, United States